Privacy policy
This Privacy Policy describes how tommyjohnax.shop may collect, use, disclose, store and otherwise handle personal information when individuals visit our website, purchase products, contact us or otherwise interact with our online services.
Where the Privacy Act 1988 and Australian Privacy Principles apply to our operations, personal information will be handled consistently with applicable requirements.
The Australian Privacy Principles are the central privacy principles under the Privacy Act for organisations and agencies to which the regime applies. APP 1 requires covered entities to manage personal information openly and transparently and maintain a clearly expressed, current privacy policy.
1. Privacy Contact
Questions regarding privacy may be sent to:
tommyjohnax.shop
Email: info@tommyjohnax.shop
2. Personal Information We May Collect
Depending on how a customer interacts with our store, we may collect or process information including:
- Name;
- Email address;
- Telephone number where provided;
- Delivery information;
- Billing information;
- Order information;
- Product selections;
- Transaction information;
- Return and refund records;
- Customer-support communications;
- Device information;
- Browser information;
- IP address;
- Cookie identifiers;
- Website interaction information;
- Security information; and
- Other information voluntarily provided to us.
3. Information Provided Directly by Customers
Customers may provide information directly when:
- Placing an order;
- Creating an account where available;
- Updating account information;
- Contacting customer service;
- Requesting a return;
- Requesting a refund;
- Reporting delivery problems;
- Submitting photographs;
- Subscribing to communications; or
- Otherwise communicating with us.
4. Automatically Collected Information
Certain technical information may be generated automatically when customers access the website.
This may include IP addresses, device characteristics, browser information, cookie identifiers, website interaction data and security-related information.
Such information may help operate and secure the website, understand general usage and improve functionality.
5. Collection Principles
Where the Australian Privacy Principles apply, covered organisations must comply with requirements concerning the collection of personal information.
For example, APP 3 generally requires an APP entity to collect only personal information reasonably necessary for its functions or activities, subject to the specific rules and exceptions applying under the Privacy Act.
6. How We Use Information
Personal information may be used for purposes such as:
- Operating tommyjohnax.shop;
- Processing orders;
- Processing payments;
- Confirming transactions;
- Providing customer support;
- Arranging fulfilment;
- Arranging delivery;
- Providing shipment notifications;
- Handling returns;
- Processing refunds;
- Detecting fraud;
- Maintaining website security;
- Maintaining business records;
- Complying with legal requirements;
- Resolving disputes;
- Improving our services;
- Analysing website performance; and
- Sending permitted marketing communications.
7. Shopify
Our ecommerce store uses Shopify technology.
Shopify may process information in connection with store operation, ecommerce functionality, checkout, security and related services.
Customers may also interact with third-party services integrated with Shopify.
8. Payment Providers
Payment information may be processed through payment service providers made available during checkout.
Those providers may process payment or financial information to:
- Authorise transactions;
- Authenticate payments;
- Detect fraud;
- Process refunds; and
- Meet regulatory requirements.
Customers should not send complete payment-card information, passwords or card security codes to us through ordinary email.
9. Shipping and Fulfilment Providers
In order to fulfil an order, we may disclose information to parties involved in storage, fulfilment or delivery.
This may include a customer's:
- Name;
- Shipping address;
- Telephone number where necessary;
- Email address where required for delivery;
- Order details; and
- Shipment information.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies supporting functionality such as:
- Shopping carts;
- Checkout;
- User preferences;
- Website security;
- Analytics;
- Performance measurement; and
- Marketing where permitted.
Some technologies may be essential to the operation of the website.
Customers may be able to manage cookies through their browser or any consent interface made available by our store.
11. Analytics
Analytics technologies may be used to understand how customers interact with the website and identify potential improvements.
Analytics information may concern website traffic, pages visited, technical errors, navigation and general usage patterns.
12. Marketing
Where permitted, we may communicate with customers concerning products, offers or other store information.
Customers may opt out of eligible promotional email communications by using an unsubscribe function provided in those communications or by contacting:
Opting out of marketing does not prevent transactional messages necessary to administer an existing order.
13. Disclosure of Personal Information
Information may be disclosed where reasonably necessary to parties such as Shopify, payment providers, shipping companies, fulfilment providers, technical providers, security providers, analytics services, professional advisers or government authorities where disclosure is legally required.
We do not intend to disclose personal information unnecessarily.
14. Overseas Processing
Ecommerce infrastructure and service providers can operate internationally.
As a result, personal information may in some circumstances be processed outside Australia.
Where Australian Privacy Principle 8 applies, covered entities have obligations relating to cross-border disclosure and overseas recipients.
15. Information Security
We take reasonable measures intended to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
APP 11 requires an APP entity holding personal information to take reasonable protective steps against these risks.
However, no internet transmission or electronic storage method can guarantee complete security.
16. Retention
Personal information may be retained for as long as reasonably necessary for legitimate purposes such as order administration, customer service, returns, refunds, fraud prevention, accounting, legal compliance and dispute resolution.
Different categories of data may require different retention periods.
Information that is no longer required may be deleted or de-identified where appropriate and legally permitted.
17. Access
Where applicable privacy law provides a right of access, an individual may request access to personal information held about them.
Requests may be sent to:
We may request appropriate identity verification before releasing information.
18. Correction
If you believe personal information we hold about you is incorrect, incomplete or outdated, contact:
We will consider an appropriate correction in accordance with applicable requirements.
19. Privacy Complaints
If you have a concern about the way your personal information has been handled, contact:
Please provide sufficient information for us to understand and investigate the matter.
Where applicable, individuals may also have complaint rights through the Office of the Australian Information Commissioner.
20. Children's Information
Our online store is not designed to intentionally collect unnecessary personal information from children.
Where a person does not have legal capacity to make a purchase independently, appropriate involvement of a parent or guardian may be necessary.
21. Third-Party Websites
Our website may link to websites or services operated by third parties.
Those services may maintain their own privacy practices.
We recommend reviewing the applicable third-party privacy policy before providing information to an external service.
22. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, services, technology, service providers or applicable requirements.
The latest version will be identified by the revision date shown above.
23. Contact
For privacy questions, access requests, correction requests or complaints:
tommyjohnax.shop
Email: info@tommyjohnax.shop
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