Shipping policy
This Shipping Policy explains how orders placed through tommyjohnax.shop are processed and delivered.
Our standard delivery terms are:
Standard Shipping: FREE on all orders
Estimated Delivery Time: 15–20 days
Shopify provides merchants with dedicated fields for publishing shipping and other store policies and recommends finalising store policies, contact information and shipping rates during store setup.
1. Free Standard Shipping
All orders placed through tommyjohnax.shop receive:
FREE STANDARD SHIPPING
There is no standard shipping charge added to an order.
Unless expressly stated otherwise before purchase, no minimum order amount is required to receive our standard free-shipping service.
2. Estimated Delivery Time
Our normal estimated delivery timeframe is:
15–20 days
The delivery timeframe is an estimate based on ordinary shipping conditions.
Nothing in this estimate is intended to remove rights available under applicable law.
3. Order Processing
Orders may undergo processing before shipment.
Processing may include payment confirmation, fraud-prevention review, product allocation, preparation, packaging, shipping-label creation and handover to a delivery provider.
4. Order Confirmation
Customers may receive an electronic order confirmation after checkout.
Please verify all relevant information, particularly:
- Customer name;
- Email address;
- Products;
- Quantities;
- Size or variant; and
- Delivery address.
Report errors promptly to:
5. Accurate Shipping Information
Customers are responsible for providing a complete and accurate delivery address.
Incorrect or incomplete information can cause delays, failed deliveries or parcels being returned to the sender.
6. Address Corrections
If you notice an address error after ordering, contact:
immediately.
We will attempt to update the shipping information if operationally possible.
However, a correction cannot be guaranteed once the order has entered fulfilment or has been handed to a carrier.
7. Dispatch Information
Once an order has been dispatched, customers may receive a shipment confirmation.
Where available, tracking information may also be provided.
8. Tracking
Tracking information may require some time to become active after a shipping label has been generated.
Temporary statuses such as "shipment information received" or "label created" do not necessarily indicate a problem.
Tracking detail and frequency of updates vary between carriers.
9. Delivery Delays
Although our estimated delivery timeframe is 15–20 days, delays can occasionally occur because of circumstances including:
- Carrier congestion;
- Transportation disruption;
- Severe weather;
- Natural disasters;
- Public holidays;
- Peak retail periods;
- Customs or border processing where applicable;
- Security inspections;
- Incorrect address information; or
- Other circumstances outside reasonable control.
If an order is significantly delayed, contact:
10. Multiple Parcels
Products in a single order may occasionally be delivered separately.
This may occur because different products are stored at different fulfilment locations or handled by different logistics providers.
Separate parcels may arrive on different dates.
Customers will not be charged additional standard-shipping fees because our standard shipping remains free.
11. Cross-Border Fulfilment
Some products may travel through international logistics networks before reaching the customer.
Where relevant, international shipments may be subject to customs or border processing.
Such processes may affect the delivery timeframe.
12. Taxes and Duties
Applicable taxes, duties or mandatory charges will be handled according to applicable legal requirements and the information communicated during the purchasing process.
We do not intend to impose hidden standard-shipping charges.
13. Failed Delivery
Delivery may fail if:
- The address is incorrect;
- Required address details are missing;
- The recipient cannot be located;
- Access to the location is unavailable;
- Delivery is refused; or
- The carrier cannot safely complete delivery.
If this occurs, contact us for assistance.
14. Returned-to-Sender Parcels
If an order is returned to sender, we will review the reason for the return.
Depending on the circumstances, the appropriate resolution may include reshipment, cancellation, refund or another solution.
Mandatory consumer rights remain unaffected.
15. Lost or Missing Packages
If your package has not arrived within a reasonable period, contact:
Please provide your order number and available tracking information.
We may investigate the matter with the carrier or fulfilment provider.
16. Tracking Shows Delivered
If tracking indicates delivery but the parcel cannot be found, customers should first check reasonable locations such as building reception, safe-drop areas, parcel lockers and other household members.
If the parcel remains missing, contact:
We will review available information and may investigate with the relevant delivery provider.
17. Damaged Deliveries
If your package arrives visibly damaged, keep the packaging where reasonably practical and photograph the damage.
Contact:
with your order information and relevant photographs.
18. Incorrect Item Delivered
If you receive a product different from your order, contact us.
Please provide the order number and information identifying the item received.
We will review the matter and provide an appropriate solution.
19. Missing Item From an Order
If only part of your order arrives, first check whether multiple shipping notifications were issued.
Some orders may be delivered in separate packages.
If no additional shipment is expected, contact customer support.
20. Consumer Guarantees
Shipping and delivery policies do not override Australian Consumer Law rights concerning products.
The ACCC states that consumers have automatic consumer guarantees and that applicable remedies may include repair, replacement or refund depending on the circumstances.
21. Cancellation Before Dispatch
If you wish to cancel an order before dispatch, email:
as soon as possible.
We will attempt to stop the order, but cancellation cannot be guaranteed once processing or shipment has begun.
22. Returns
Eligible change-of-mind returns are accepted within 30 days after delivery according to our Return and Refund Policy.
Australian Consumer Law claims are not restricted to this voluntary 30-day period where statutory rights otherwise apply.
23. Free Shipping and Returns
Free standard shipping applies to the original outbound delivery.
For an ordinary voluntary change-of-mind return, the customer is generally responsible for direct return-shipping costs.
Where goods fail to comply with mandatory consumer guarantees, return costs and remedies will be handled in accordance with applicable Australian law.
24. Customer Responsibility
Customers should monitor available order communications and ensure that delivery information supplied at checkout remains accurate.
If there is a problem, customers are encouraged to contact us promptly so that available delivery information can be reviewed.
25. Contact
For shipping, tracking, delivery or damaged-parcel enquiries:
tommyjohnax.shop
Email: info@tommyjohnax.shop
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