Terms of service
These Terms of Service govern the use of tommyjohnax.shop and purchases made through our online store.
Please read these Terms before using the website or placing an order.
Nothing in these Terms excludes, restricts or modifies rights or consumer guarantees that cannot legally be excluded under applicable Australian law.
1. Our Online Store
tommyjohnax.shop provides an online retail service through which customers may browse products, review product information, select items and complete purchases.
2. Acceptance of Terms
By using our website, you agree to comply with these Terms to the extent permitted by law.
When you submit an order, additional policies published on the website may also apply to the transaction.
3. Legal Capacity
Customers must have sufficient legal capacity to enter into a purchase contract.
Anyone purchasing on behalf of another individual or organisation represents that they have appropriate authority to do so.
4. Product Descriptions
We make reasonable efforts to provide accurate product information.
However, product appearance may vary slightly because of photography, lighting, screen technology, normal production variation or other technical factors.
Customers should review relevant product specifications before purchase.
5. Availability
Products are subject to availability.
An item being displayed online or added to a cart does not guarantee that it remains available.
If an item cannot be supplied, we may cancel the affected portion of an order and refund the applicable payment.
6. Prices
Prices are displayed through the website and checkout.
Customers must review the final amount before submitting an order.
We may correct genuine technical, typographical or display errors where legally permitted.
7. Orders
Submitting an order constitutes a request to purchase the selected goods.
After submission, customers may receive an electronic acknowledgement.
Orders may be reviewed for payment authorisation, fraud prevention, availability, security and delivery requirements.
8. Refusal or Cancellation of Orders
Where legally permitted, we may decline or cancel an order because of:
- Product unavailability;
- Payment failure;
- Suspected fraud;
- Unauthorised payment activity;
- Delivery restrictions;
- Genuine technical error; or
- Unlawful use of the website.
Payments that must be refunded following cancellation will be handled appropriately.
9. Payment
Customers must use payment methods they are authorised to use.
Payment providers may independently authenticate transactions and conduct anti-fraud checks.
10. Shipping
tommyjohnax.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
Our estimated delivery timeframe is:
15–20 days
Further details are available in our Shipping Policy.
11. Delivery Address
Customers must provide complete and accurate delivery information.
If an error is discovered after an order has been submitted, contact:
We will attempt to assist but cannot guarantee that an address can be changed after fulfilment has started.
12. Delivery Estimates
The 15–20 day delivery timeframe represents our normal estimated delivery period.
Delivery may occasionally be affected by carriers, public holidays, transportation interruptions, weather, customs where applicable or other circumstances outside our reasonable control.
Mandatory rights concerning non-delivery or delayed delivery remain unaffected.
13. Australian Consumer Guarantees
Australian consumers may receive automatic consumer guarantees in relation to qualifying products and services.
These statutory guarantees cannot be replaced by a store's own warranty or refund conditions.
14. Change-of-Mind Returns
We voluntarily provide eligible customers with a:
30-day change-of-mind return period
The full conditions are contained in our Return and Refund Policy.
The ACCC confirms that Australian consumer guarantees generally do not themselves require a refund solely because a customer changed their mind, but a business that offers its own change-of-mind policy must follow it.
15. Faulty Goods
A voluntary return policy does not limit statutory consumer rights concerning faulty goods.
If you believe that an item does not satisfy applicable consumer guarantees, contact:
16. Website Rules
Customers must use our website lawfully.
Users must not attempt to compromise security, obtain unauthorised system access, submit fraudulent orders, introduce malicious software, misuse payment credentials, impersonate another person or interfere with the operation of the website.
17. Intellectual Property
Website content may be protected by copyright, trademarks and other intellectual-property rights.
Unless use is legally permitted or authorised, website users must not reproduce, commercially redistribute, republish, modify or misrepresent ownership of protected material.
Third-party rights remain the property of their respective owners.
18. Customer Submissions
Where our website allows reviews, comments or other submissions, users must not knowingly submit content that is unlawful, fraudulent, defamatory, infringing, malicious or designed to compromise website security.
19. Third-Party Services
Our website may rely on third-party services for ecommerce infrastructure, payment processing, shipping, fulfilment, analytics, fraud prevention and technical functionality.
Those services may maintain independent terms and policies.
20. External Links
Links to third-party websites may occasionally be provided.
We do not control an independent third-party website solely because our website links to it.
21. Website Availability
We aim to provide reliable website access but cannot guarantee uninterrupted availability.
Maintenance, network interruptions, technical failures, security issues or third-party service problems may temporarily affect availability.
22. Security
Users must not attempt to bypass or disable technical measures used to protect the website.
We may take reasonable measures to prevent or investigate suspicious activity.
23. Liability
Nothing in these Terms excludes or limits liability where an exclusion or limitation would be prohibited by law.
Nothing in these Terms removes Australian Consumer Law guarantees or mandatory remedies.
Any limitation applies only to the maximum extent legally permitted.
24. Events Outside Reasonable Control
Our performance may occasionally be affected by circumstances outside reasonable control, including severe weather, transport interruptions, natural disasters, widespread technology failures or government restrictions.
Mandatory customer rights remain unaffected.
25. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.
26. Changes to Terms
We may update these Terms from time to time to reflect operational, technical or legal changes.
Changes will not be applied in a manner that improperly removes mandatory rights arising from an existing purchase.
27. Severability
If a particular provision is held invalid or unenforceable, the remaining provisions continue to operate to the extent legally permissible.
28. No Waiver
Failure to immediately exercise a contractual right does not necessarily waive that right.
29. Governing Law
These Terms are subject to applicable law.
Where Australian mandatory consumer protections apply to a customer or transaction, nothing in these Terms is intended to deprive the customer of those protections.
30. Contact
Questions regarding these Terms may be sent to:
tommyjohnax.shop
Email: info@tommyjohnax.shop
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